FREQUENTLY ASKED QUESTIONS
Are my credit card details secure when I use the “Tennis For Kids” website?
Yes. At Tennis For Kids wehave made your online security a priority.
The Tennis For Kids website does not store or keep any credit card or bank account details and to ensure your online payments are safe we have engaged industry experts, Ezidebit Australia to handle all credit card and direct debit processing.
Ezidebit are Payment Card Industry (PCI) Data Security Standard (DSS) Level 1 compliant, which is the highest payment security accreditation available anywhere in the world. They are audited by ASIC for compliance every quarter ensuring all information and data is protected and secure 24/7. For more information on Ezidebit and their security compliance please refer to http://ezidebit.com/au/api/pci-compliance.
Using Ezidebit and ensuring your payments are secure comes at a considerable cost to Tennis For Kids Pty Ltd, however, none of these costs are passed on to Tennis For Kids customers.
Why does “Ezidebit Australia” appear on my credit card statement and not “Tennis For Kids”?
To ensure your online payments are secure Tennis For Kids uses the Ezidebit payment service to process all credit card payments and direct debit. As such “Ezidebit Australia” will appear on your credit card statement when you pay your Tennis For Kids fees.
Will the coach supervise my child before the lesson commences and/or after the lesson is finished?
No, Tennis For Kids coaches are not responsible for supervising children outside of lesson times. It is the responsibility of the parent or carer to ensure their child is supervised until the lesson starts and is picked up at lesson completion time. Tennis For Kids coaches cannot accept responsibility for your child before or after this time.
How do I enrol my child?
Enrolment and payment is all done online. The process takes about 3 minutes. Go to “Enrol & Pay”and simply choose your child’s school and then select your preferred lesson time. Full payment is required to secure your child’s position in their preferred group.
Once you have enrolled and paid for your child’s lesson you will receive an email confirming payment. This will be followed by a second email that confirms lesson scheduling and de-tails.
On very rare occasions, changes may be made to the lesson schedule featured on the web-site. If this occurs after you have enrolled and paid for your child we will contact you as soon as possible to organise a suitable alternative timeslot or a full refund.
If you would like to ask any questions about group lessons for our child or private lessons for adults or children please do not hesitate to call us.
What time are lessons available?
Lesson times vary for each school. To see what lesson times are currently available at your school please go to “View Lesson Times” and select your child’s school.
Do you coach adults as well?
We sure do! We coach adults of all standards, from absolute beginners to advanced players looking to take their game to the next level. Private and semi-private lessons are available only upon request so please give us a call to discuss your needs.
How do I know which program/lesson option is best suited for my child?
At Tennis For Kids we try to have group lessons where all the children are of a similar age and skill level. Over the years we have found the best way to achieve this is by using your child’s grade to choose between a Kinder Tennis, Red Ball, Orange Ball or Green Ball lesson. Click here for detailed advice on our children’s lessons or use the information below to help choose a class for your child,
- Kinder Tennis – If your child is 3 years or older but is yet to start school, choose a Kinder Tennis lesson.
- Red Ball Lessons – If your child is starting tennis lessons and is in Prep, Grade 1 or Grade 2, choose a Red Ball Lesson.
- Orange Ball Lessons – If your child is starting tennis lessons and is in Grade 3, 4, 5 or 6 Orange Ball lessons are a good place to start. Alternatively if your child is in Grades 1, 2, 3 or 4 and has been having lessons for 12 months or more you could enrol then in Orange Ball lessons.
- Green Ball Lessons – If your child is starting tennis lessons and is in Grade 5 or Grade 6 they will be best suited to Green Ball lessons. Alternatively if your child is in Grade 3, 4, 5 or 6 and has been having tennis lessons for 2 years or more, you could enrol them in Green Ball lessons.
If you require some guidance selecting a lesson or have any questions please do not hesitate to give us a call.
What are my payment options?
Lessons are charged by school term and payment is required in advance of starting the first lesson. Payment can be made from your nominated credit card. Our online payment process is secure and the process takes around 3 minutes. No transaction fees apply if you enrol and pay online. Please go to “Enrol & Pay”, to enrol and secure your child’s position in a class.
Full payment is required to secure your child’s position in their preferred group.
If you cannot pay by credit card and require an alternative payment option or have any questions regarding our payment process please do not hesitate to give us a call.
What is included in my lesson fees?
Lesson fees include all aspects of your child’s tennis coaching including personal accident insurance and providing the school courts with public liability insurance. Tennis For Kids heavily subsidises this insurance. Most tennis clubs charge between $24 to $60 per player per year to provide the same registration and coverage.
As an additional benefit, because Tennis For Kids is an affiliate member of Tennis Queensland, registration also provides you with Tennis Queensland membership. This registration allows you to enter Tennis Queensland tennis tournaments and provides a whole suit of benefits including access to pre-sale tickets to the Brisbane International each year. Go to http://www.tennis.com.au/qld/join-today/membership/member-benefits for more details.
Can my enrol midway through the term?
Yes, providing there are vacancies available. If a lesson is not listed as “full” on our website, this means there are spaces available for you to enrol your child at any stage during the term. If your preferred session is listed as “full”please give us a call and we might be able to find a suitable vacancy or organise a private lesson.
Fees will be charged on a pro-rata basis according to the number of lessons remaining in that school term.
If you have any questions or the online payment system has not adjusted the price for the reduced number of weeks please give us a call – We will help you book and pay over the phone.
Do lessons go ahead if it rains?
Yes, group lessons go ahead regardless of rain. During wet weather we move the lesson to an undercover area in the school. The lesson will be modified according to the facilities available.
Check with your coach to find out the location and procedure for your school.
Private lessons will be cancelled if it rains. The coach will call or text you approximately 1 hour before the lesson starts to advise if a private lesson is cancelled due to the weather.
Do you give refunds or provide make-up lessons if my child is sick or away?
All group classes have limited numbers and as such no refunds or make-up lessons can be provided for non-attendance of any group lessons. Unfortunately this means whether your child is absent because of illness, school camp, a birthday party or you just forgot – No re-funds or make-up lessons are possible.
Private lessons may be cancelled provided 48 hours notice is given. If less than 48 hours notice is given a cancellation fee of 50% of lesson fee will apply.
Can parents watch?
Yes, absolutely. Parents are encouraged to come along and watch. We also find it helps the younger children (especially Kinder Tennis Classes for 3-4 year olds) if their parents are nearby, especially for the first couple of lessons. However, if parents have work or other business to attend to there is absolutely no requirement to stay.
While we encourage parents to watch we also respectfully ask all parents to remain outside the court unless the coach invites you on to the court.
My child’s progress seems slow, how long will it take for my child to get good at tennis?
It is important parents have realistic expectations regarding their children’s tennis. Each child will progress at a different rate and it is important parents don’t compare their child or see their child as failing because they are not picking up skills as quickly as other children.
Tennis is a difficult sport and to become competent a child must master technique for at least 6 different strokes as well as ball striking skills and footwork. This process evolves over years of practise with continuity and repetition the key.
At Tennis For Kids our coaches concentrate on creating a fun and structured learning environment. In this environment your child will gradually develop all the skills they need to become a competent tennis player and just as importantly enjoy every step of the journey.
To hasten improvement or if you wish your child to play at a high standard we suggest,
- Regular practise in addition to your lesson(s) – It is not uncommon for children learning a musical instrument to practise 4-5 times a week, in addition to their weekly music lesson! Likewise, if your child puts in practise in addition to their weekly lesson(s), improvement will be dramatically enhanced. See our blog for fun practise drills you can do with your child.
- Consider multiple lessons – Private lessons in addition to group lessons are the fastest way to rapidly learn and improve technique.
Should you have any concerns regarding your child’s progress please do not hesitate to give us a call or speak to your child’s coach directly.
Are the tennis lessons conducted on school holidays, public holidays and pupil free days?
No. There are no lessons on school holidays, public holidays or pupil free days.
What age can my child start Tennis For Kids?
Your child can enrol in our Kinder Tennis programs from the age of 3 years.
What does my child have to bring?
Your child can wear their school uniform and a comfortable pair of sneakers/sandshoes. Please ensure you pack them a water bottle and tennis racquet. It is also now compulsory for all children to wear a hat and we strongly recommend the application of sunscreen prior to lessons.
How much does each lesson cost?
The cost of each lesson varies according to the lesson option, lesson length and coach to child ratio cap. To view lesson costs please go to “View Lesson Schedule” and choose your child’s school.
How long do lessons go for?
Lesson lengths vary between 30 minutes and 60 minutes.
How can I communicate with Tennis For Kids or my child’s coach?
If you have a question at any stage please do not hesitate to email us or give us a call. We are here to help and appreciate all feedback –good and bad.
The best time to speak to your child’s coach will be onsite just after the lesson has completed.
How many children are in the class/lesson?
Coach to child ratios are capped but ratios vary according to a range of factors. These factors include the length of the lesson, the age and standard of the children and the lesson option chosen.